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- Q: What does this mean for my Ashes of Creation account with MY.GAMES moving forward?
- A: In the coming weeks, we will announce the migration steps for moving your account to Intrepid Studios, rest assured all purchases and achievements will remain with your account.[1]
- Q: What happens to my purchases on my MY.GAMES account moving forward?
- A: The purchases and achievements you have on your MY.GAMES account will be migrated to the Intrepid Studios account management system.[1]
- Q: What happens if I already have both a MY.GAMES account and an Ashes of Creation account?
- A: If you currently own both an Intrepid Account and MY.GAMES account that you intend to migrate, you will be able to submit a support ticket and we will help to consolidate your accounts into one, if you so desire.[1]
- Q: If I was a MY.GAMES customer, how can I purchase the individual monthly cosmetics that were not available through their website?
- A: If you owned a pre-order package during the time of a desired individual monthly cosmetic, you will be able to submit a ticket through our customer support system, where we will then verify your eligibility to purchase the cosmetics and help to facilitate that purchase.[1]
- Q: What will I need to do to play on European or Russian servers in the future?
- A: You will need to ensure your migration in the coming weeks, and use your Intrepid account to access the game.[1]
- Q: What does this mean for your regional and language support moving forward?
- A: Intrepid Studios will be working to ensure proper localization in our supported languages as we build out our publishing operations in the EU.[1]
- Q: If I don't want to transfer or migrate my MY.GAMES account, can I get a refund?
- A: Any players who previously purchased their pre-order through MY.GAMES can submit a support request through MY.GAMES for a full refund.[1]
- Q: What happens to my personal information associated with my MY.GAMES account?
- A: When you migrate your account to Intrepid Studios, you will also be migrating the personal information associated with your account. If you would like to request that MY.GAMES removes your personal information, please reach out to their support team directly here.[1]